Hamilton Lee Supply | Shipping and Return Policy

PLEASE READ BEFORE YOU PLACE YOUR LIVE EDGE SLAB ORDER
  • Please read the description of the item you are trying to purchase.
  • Smaller slabs, charcuterie stock, and craft wood are set up on standard shipping rates via UPS or similar carrier.
  • Medium to larger slabs ARE NOT free shipping. The shipping is based on zip code, length, and weight as well as extra services.
  • They are placed in free shipping category, since we cannot publish a listing without putting in a certain amount. The description clearly states SHIPPING IS NOT INCLUDED.
  • This is to avoid cancellation and a burden to you and also to us as well. Please contact us to get a shipping quote prior to order, or we will reach out after order is placed to quote best available LTL Freight quote available.

Shipping
Thank you for visiting and shopping at HamiltonLeeSupply.com. Following are the terms and conditions that constitute our Shipping Policy.
 
DOMESTIC SHIPPING POLICY: Shipment processing time All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.  
 
SHIPPING RATES AND TIMES: Shipping options, charges and times for your order will be calculated and displayed at checkout.

LIVE EDGE SLABS AND OTHER LARGE LUMBER: Shipping options will be calculated after check out based on slab, quantities, address, and handling specifics and shipped via LTL. If you would like to know these specifics prior to ordering, call 832.684.6152 or email info@hamiltonleesupply.com with all pertinent information and we will quote it out. 
 
SHIPMENTS TO P.O. BOXES: www.HamiltonLeeSupply.com ships to physical addresses within the U.S., U.S. Territories. We do not ship to P.O. Boxes.
 
SHIPMENT CONFIRMATION AND ORDER TRACKING: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
 
CUSTOMS, DUTIES & TAXES: www.HamiltonLeeSupply.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 
DAMAGES: www.HamiltonLeeSupply.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
 
INTERNATIONAL SHIPPING POLICY: We currently do not ship outside the U.S. - to purchase our products internationally, please send us a message to discuss specifics.
 
RETURN POLICY: Our Return & Exchange Policy provides detailed information about options and procedures for returning your order.

 

Returns

Orders that have been Shipped:
Unfortunately due to the items we ship, we do not accept any returns unless you are able to come to our Store location and return it. 

Purchases In Store: 
To be eligible for a return, your item must be unused and in the same condition that you received it (I.E Un-opened / un-sanded / no cuts have been made to the wood products etc.)

  • If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
  • To complete your return, we require your name and order number
  • If you are approved, your refund will be processed and the credit will automatically be applied to your original method of payment (Typically within 3 - 5 business days)

Late or missing refunds (If applicable):
If we have approved you for a refund and you haven’t received it yet, please go through the following steps:

  1. Check your bank account and pending items
  2. Contact your credit card company (It may take some time before your refund is officially posted)
  3. Contact your bank. Depending on who you bank with, time could vary before a refund is posted
  4. If you’ve done all of this and you still have not received your refund, please contact us at info@hamiltonleesupply.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to info@hamiltonleesupply.com